For NZKMOKPWH, customer satisfaction is always our top priority, so we always keep listening to customers' feedback and appeals. We hope you love what you've ordered! We would like to recommend you read our detailed return policies below:

Can I cancel the order after purchase? And what should I do?

For any cancellations on orders, please email us at support@nzkmokpwh.com within 24 hours of placing the order. Any order cancellation after 24 hours will be charged with a 30% restocking fee.

30-day risk-free return&exchange

Within 30 days after you sign for the package, you can contact us for a risk-free return/exchange. We do not accept any return or exchange requests if your package is delivered over 30 days.

What does my return shipping cost? Will you pay for the return shipping cost?

If the consumer causes the return, a consumer should be responsible for the shipping fee. The specific shipping cost should be based on the express company you choose.

If NZKMOKPWH causes the return, the products received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee is to be charged to the consumers for the return of a product.

*Notices for all return or exchange items*

For all wireless chargers:

a. If the outer packaging has not been opened, you can request a return.

b. If there is a problem with the quality of the product (such as receiving  a damaged wireless charger, or a wrong wireless charger), you can request are fund or exchange.

c. All accessories must be returned together with the original packaging when returning or exchanging.

d. NZKMOKPWH is not responsible for any damage to the product caused by any human factor.

e. All returns/exchanges are subject to validation and approval at NZKMOKPWH's discretion.

Conditions NOT covered in our Return Policy

It more than 30 days since the items have been delivered and require a return or exchange.
In such cases, NZKMOKPWH does not accept returns or exchanges.